Terms of Service

By accessing or using Rately (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

If you do not agree to these Terms, do not use the Service.

Rately is a SaaS platform that helps restaurant owners collect customer feedback and Google reviews. The Service includes:

• A QR code-based customer review flow
• AI-assisted review text generation (powered by OpenAI)
• A private feedback inbox for negative ratings
• An analytics dashboard showing scan counts, ratings, and review activity
• Printable table tent PDFs with embedded QR codes
• Settings for customizing the customer experience

• You must be at least 18 years old to use Rately
• You must provide accurate and complete information when creating your account
• You are responsible for maintaining the security of your account credentials
• You are responsible for all activity that occurs under your account
• You may not share your account with others or create accounts for others without their consent

You agree not to use Rately to:

• Fabricate, post, or submit fake reviews to Google or any other platform without a genuine customer experience
• Harass, threaten, or harm customers or any third parties
• Violate any applicable law, including consumer protection and anti-spam laws
• Attempt to reverse-engineer, scrape, or exploit the Service
• Resell or sublicense the Service without written permission
• Use the Service in a way that could damage our reputation or violate Google's review policies

• AI-generated text is a suggestion only — customers read it, edit it, and manually post it themselves
• We do not guarantee the accuracy, quality, or appropriateness of AI-generated content
• You are responsible for ensuring that any content posted to Google complies with Google's policies
• We are not responsible for any consequences arising from AI-generated content being posted to third-party platforms

Rately is not affiliated with, endorsed by, or connected to Google LLC. The Service assists customers in writing and submitting their own genuine reviews. We do not guarantee any improvement in your Google rating or search ranking. Posting reviews to Google is subject to Google's own policies and terms, which you and your customers are responsible for following.

• Rately and its original content, features, and functionality are owned by us and protected by applicable IP laws
• You retain ownership of your restaurant data (name, description, photos, etc.)
• You grant us a limited license to use your restaurant data solely to provide the Service
• Customer feedback submitted through your QR codes is owned by you as the restaurant operator

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described therein.

We reserve the right to suspend or terminate your account at any time if:

• You violate these Terms
• We receive credible reports of fraud or abuse
• Your account has unpaid invoices for more than 14 days
• We are required to do so by law

Upon termination, your access to the Service will be revoked. Your data will be retained for 90 days before deletion, during which you may request a data export.

You may terminate your account at any time by cancelling your subscription and emailing support@rately.io.

The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied. We do not warrant that:

• The Service will be uninterrupted or error-free
• AI-generated reviews will be accurate, complete, or suitable for posting
• Using Rately will result in improved Google ratings or rankings
• The Service will meet your specific business requirements

To the maximum extent permitted by applicable law, Rately and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or business interruption — arising from your use of or inability to use the Service.

Our total liability to you for any claims arising out of these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware, and you consent to the exclusive jurisdiction of those courts.

We reserve the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or a notice on the Service. Your continued use after the effective date constitutes acceptance of the updated Terms.

For questions about these Terms: