Legal
Last updated: June 8, 2025
Rately is a subscription-based software service (SaaS). All payments are processed by Paddle.com, which acts as our Merchant of Record. This means Paddle handles billing, invoicing, sales tax, and refund processing on our behalf.
This policy outlines your rights regarding refunds, cancellations, and subscription management.
Rately offers the following paid subscription plans:
Both plans are billed on a recurring basis (monthly or annually) and renew automatically until cancelled.
New users receive a free trial period to evaluate Rately before committing to a paid plan. During the trial, you have access to core features with limited functionality. No payment information is required to start a trial.
If you choose not to subscribe after the trial, your account will remain in read-only mode. No charges will be applied.
If you are not satisfied with Rately, you may request a full refund within 7 days of your initial subscription purchase. This applies to both monthly and annual plans.
To request a refund, email support@rately.io with your account email and the reason for your request. Refunds are processed by Paddle and typically appear within 5–10 business days.
After the initial 7-day window, refunds are not available for the current billing period. You may cancel your subscription at any time, and your access will continue until the end of your current billing cycle.
For annual subscriptions cancelled after the 7-day refund window, we offer a pro-rata refund for the remaining unused months, minus the difference between annual and monthly pricing for the months already used. Contact support@rately.io to request a pro-rata refund.
Refunds will not be issued in the following cases:
You can cancel your subscription at any time through the following methods:
When you cancel:
When you upgrade from Growth to Pro, the price difference is prorated for the remainder of your billing cycle. Your new plan takes effect immediately.
When you downgrade from Pro to Growth, the change takes effect at the end of your current billing period. You retain access to Pro features until then. Additional location data is preserved but becomes inaccessible on the Growth plan.
If you notice an unexpected charge or believe you were billed in error, please contact us at support@rately.io before filing a chargeback with your bank. We resolve billing disputes quickly and are committed to fair outcomes.
Since Paddle is our Merchant of Record, disputes may also be handled directly through Paddle's support.
All prices are listed in USD. Paddle automatically handles currency conversion and applicable sales tax or VAT based on your location. The final price you see at checkout includes all taxes.
We may update this Refund & Cancellation Policy from time to time. Significant changes will be communicated via email and/or a notice on our website. Your continued use of Rately after changes constitutes acceptance of the updated policy.
For refund requests, billing questions, or cancellation help: