Refund & Cancellation Policy

Rately is a subscription-based software service (SaaS). All payments are processed by Paddle.com, which acts as our Merchant of Record. This means Paddle handles billing, invoicing, sales tax, and payment processing on our behalf.

This policy outlines our refund stance, cancellation process, and subscription management.

Every new Rately account starts with a 7-day free trial — no credit card required. During the trial, you have full access to evaluate the product before making a purchase decision.

We encourage you to thoroughly test Rately during this trial period to ensure it meets your needs before subscribing to a paid plan.

Since we offer a free trial that allows you to fully evaluate Rately before purchasing, all sales are final. We do not offer refunds for any paid subscription, whether monthly or annual.

By subscribing to a paid plan, you acknowledge and agree that:

• You had the opportunity to evaluate Rately during the free trial
• All charges are non-refundable
• Cancellation does not entitle you to a refund for the current billing period
• No partial, prorated, or credit refunds will be issued

Rately offers the following paid subscription plans:

• Growth Plan — $49/month (or annual equivalent), for single restaurant locations
• Pro Plan — $79/month base (or annual equivalent), for multi-location restaurants and agencies, with additional locations at $29/month each

Both plans are billed on a recurring basis (monthly or annually) and renew automatically until cancelled.

You can cancel your subscription at any time through the following methods:

1. Dashboard: Navigate to Dashboard → Billing and click “Cancel subscription”
2. Email: Send a cancellation request to support@tryrately.app
3. Paddle: Use the subscription management link in any Paddle receipt email

When you cancel:

• Your subscription remains active until the end of the current billing period
• You will not be charged again after cancellation
• No refund is issued for the remaining time in your current billing period
• Your data is preserved for 90 days in read-only mode
• After 90 days, your data may be permanently deleted unless you reactivate

If you notice an unexpected charge or believe you were billed in error, please contact us at support@tryrately.app before filing a chargeback with your bank. We resolve billing disputes quickly and are committed to fair outcomes.

Since Paddle is our Merchant of Record, disputes may also be handled directly through Paddle's support.

All prices are listed in USD. Paddle automatically handles currency conversion and applicable sales tax or VAT based on your location. The final price you see at checkout includes all taxes.

We may update this Refund & Cancellation Policy from time to time. Significant changes will be communicated via email and/or a notice on our website. Your continued use of Rately after changes constitutes acceptance of the updated policy.

For billing questions or cancellation help: